ARTICLE:

Updated June 18, 2009

Sales, Exchanges and Refunds Policy

This section covers how JewelryLessons.com deals with sales, exchanges and refunds of downloadable items sold on this site.

All Sales are Final

Since the goods sold here at JewelryLessons.com are non-tangible, downloadable and delivered immediately, ALL SALES ARE FINAL. There is not refund given to any of these items, with the exception where a verifiable mistake has been made on our part.

Exchanges

Normally speaking, there are NO EXCHANGES, for the same reasons explained above. If an honest mistake is verified on our part, then we may give you an exchange, depending on each situation. In ALL CASES, exchanged products need to be selected from products of the same value created by Eni Oken and no other vendor of this site.

Our site is programmed in a way that does not allow the purchase of duplicates: if you try to add to cart a tutorial which you already own, the system will send you a message.

Any duplicate files found in your Downloads area are caused by a tutorial product containing more than one file to download.

Privacy Policy

About this Privacy Policy

This section covers how JewelryLessons.com treats personal information which is collected and received, including information related to your use of JewelryLessons.com services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.


This policy does not apply to the practices of companies that JewelryLessons.com does not own or control, or to people that JewelryLessons.com does not employ or manage.

Information collection and use

General

JewelryLessons.com may collect personal information when you register, when you use JewelryLessons.com services and when you visit JewelryLessons.com pages or the pages related to the content contained within JewelryLessons.com. JewelryLessons.com may combine information about you that we have with information we obtain from business partners or other companies in order to provide services you have requested from JewelryLessons.com. We do not purchase any personal data from other companies.


JewelryLessons.com collects information about your transactions with us and your use of the services that we offer.


JewelryLessons.com automatically receives and records information on our server logs from your browser, including your IP address, browser settings, and pages requested. JewelryLessons.com also may require a cookie, used only to keep track of your login status.

JewelryLessons.com uses information for the following general purposes:

• To fulfill your requests for products and services;
• To improve our services;
• To contact you, conduct research, and provide anonymous reporting for internal and external clients;
• To provide vendor correspondence via the JewelryLessons.com messaging system. As part of this system, JewelryLessons.com users may send e-mails to other users. None of the user’s personal information is disclosed through this system to other users.
  

Registration

In order to purchase content on JewelryLessons.com.com, you will need to create an account. When you register for an account, we will ask for your first and last name, email address, country. We will also ask you to create a username which will be visible if you post in the forums. Once you register and sign in to JewelryLessons.com, you are not anonymous to us.

In order to become a vendor and sell your content at JewelryLessons.com.com, you will need to apply to be a Teacher. When you apply to be a Teacher, we will ask for your first and last name, mailing address, telephone, country, email address and valid paypal email address. This information is strictly confidential and is not disclosed to customers or other vendors. Your mailing address and phone number are only used in case we need to contact you by means other than using email.

At the registration stage, you also have the opportunity to opt-in to news and updates from JewelryLessons.com. If you choose to opt-in, we may send you email communications such as newsletters and site special announcements.

Whether or not you opt-in to news and updates from JewelryLessons.com, there are still certain (very rare) types of email communications you will receive from JewelryLessons.com. These communications include site-critical announcements, changes to our Member Agreement, and any other communication it is necessary for all of our members to receive.

Ordering

When you place an order via our site, Paypal http://www.paypal.com) will be used as payment gateway. Paypal may request your name, address and phone number in order to complete your payment. This information is used for the purpose of confirming your credit card information and your paypal account. We will never share this address information with vendors or other third parties.

The only information available to us via Paypal is your address and email. Your credit card number is not available to JewelryLessons.com and is restricted to Paypal only.

Earnings and Revenues

In order to receive royalty and creator revenue payments from JewelryLessons.com, you will have to provide a valid Paypal email account address. This information is entered in the My Profile/My Account page. You are responsible for making sure the Paypal username is up to date, or your payments may be delayed.

Your earnings as a JewelryLessons.com creator are subject to US tax laws. They are considered sales revenue, therefore 1099 forms are not required.

Newsletter

When you sign up for the newsletter at http://www.jewelrylessons.com/dev/newslettersignup , you are taken to a subscription form for the JewelryLessons.com newsletter. The only information we collect through this form is your email address, which we do not use for any purpose other than sending you the JewelryLessons.com newsletter.

Information Sharing and Disclosure

JewelryLessons.com does not share personal information about you with other people or nonaffiliated companies. We only share your personal information with third parties in the following circumstances:
Agents: We provide the information to trusted partners who work on behalf of or with JewelryLessons.com under confidentiality agreements. These companies may only use your data as directed by JewelryLessons.com, which includes using your personal information to help JewelryLessons.com communicate with you and completing financial transactions. However, these companies do not have any independent right to share this information, nor do they have any right to contact you for matters not pertaining to JewelryLessons.com.

Service Providers: If you opt-in to receive newsletters and other email communications from JewelryLessons.com, your email address will be collected and stored by us. We will not use your information for any purpose other than sending you emails on behalf of JewelryLessons.com.

We may disclose your personal information in response to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims, or as otherwise required by law;

We may disclose your personal information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of JewelryLessons.com's terms of use;

We share information about you if JewelryLessons.com is acquired by or merged with another company. In this event, JewelryLessons.com will notify you before information about you is transferred and becomes subject to a different privacy policy.

If you include your personal information in content that you upload for posting and/or purchase on JewelryLessons.com.com, that information may be widely available to other users. JewelryLessons.com does not exercise control over those users and cannot guarantee that your personal information will be protected as described in this Privacy Policy if you make it available as part of content posted on JewelryLessons.com.com. JewelryLessons.com does not delete or redact your personal information from content you provide. If you do not want your personal information to be displayed as part of the content you upload, then you must delete it prior to uploading.

If you use our Invite a Friend option to refer someone to a content page on our site, we will collect your friend’s name and email address. This information is used only to email your friend the page you requested, and is not stored or used for any other purpose.

Information Transfer

JewelryLessons.com will transfer personal information about you to other countries where JewelryLessons.com does business. Although other countries may not have the same data protection laws as the country where you reside, JewelryLessons.com will apply the terms of this Privacy Policy to all personal information that it collects.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. JewelryLessons.com will set and access JewelryLessons.com cookies on your computer. The information stored by our cookies is linked only to your email and password. We do not link other personally identifiable information you provide to cookies. We use both session ID cookies and persistent cookies. JewelryLessons.com uses session ID cookies to ensure that you are recognized when you move from page to page within JewelryLessons.com. We use persistent cookies to identify your time zone, and country. You can manually delete cookies at any time by following the directions given in your Internet browser’s Help file. If you reject cookies, you will be able to browse the site, but you will not be able to purchase any JewelryLessons.com content.

Editing and Deleting Your Account Information and Preferences

General

You can edit your account information at any time by editing your information under My Profile/My Account.

Certain communications from JewelryLessons.com, such as critical service announcements and administrative messages, are considered part of JewelryLessons.com membership and you may not opt out of receiving them. You may opt out of receiving the JewelryLessons.com newsletter, meet-up invitations, and other non-critical JewelryLessons.com communications under Manage Account Preferences in the My Account tab. This section is also where you can change the email address, password, country, and currency associated with your account.

You may delete your JewelryLessons.com account by requesting to cancel your account. Use the Contact us link at http://www.jewelrylessons.com/dev/contactus with information to request a cancelation. Although your personal information will be deleted, your content will remain on the site.

If you have published material to JewelryLessons.com as a creator, that material may remain in some form on the site even after you retire it from public view, particularly if you have granted permission for it to be used as part of a collaborative project that exists elsewhere on the site.
You may also correct, update, delete, or deactivate personal information by contacting us at info@JewelryLessons.com.com, or at the mailing address listed below.

When you post comments, tips, questions and answers and other content, including profile and blog, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of this site, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in any of the content types.

Confidentiality and Security

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.

Your JewelryLessons.com Account Information is password-protected. You are responsible for not sharing your password.

In certain areas JewelryLessons.com uses industry-standard SSL encryption to protect data transmissions related to commerce.

Changes to this Privacy Pledge

JewelryLessons.com may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your JewelryLessons.com account or by placing a prominent notice on our site.

Termination Policy

Terminating accounts and blocking users

If you post spam, your account will be immediately blocked from access to the site.


If you post content which we deem as inappropriate, we will contact you to remove the offending content, which must be removed within 24 hours. If the nature of the content is so offending, inappropriate or infringing the “terms of use” of our site, we will remove the content immediately without previous warning and if necessary, replace it with a notice of removal .


Each infraction shall earn you a “Strike”. If you receive three strikes, we will suspend your account indefinitely. You may appeal our decision by writing to eni@jewelrylessons.com.


If you post content which is suspected of copyright or patent infringement, your content will be immediately removed until the matter is cleared in your favor. You will be required to submit proof of your acquittal before we reinstate the content.


If you have one confirmed copyright or patent infringement, you shall be suspended from posting new content for a period no less than 90 days. We reserve the right to extend this period at our discretion.


If you have more than one confirmed copyright or patent infringement, you will banned from all access to the site permanently.

Sales and promotions

JL’s sales

Once in a while, JewelryLessons.com runs limited time promotions and discounted sales of their products. These sanctioned discounts and promotions are advertised on the Home page and through our Newsletter and are conducted under JewelryLessons.com’s orientation.

Teacher private sales

On occasion and at their discretion, Teachers may reduce the price of their tutorials and have their own private promotions. If a Teacher would like to advertise their sales on our newsletters, they can do it by requesting and redeeming 300 points towards the privilege. Redeemed requests will only run only once a week, at the time we sit fit to post through our newsletter.



As an additional marketing tool, when posting their own price reduction, Teachers may post any sort of descriptive title on their tutorials as they see fit, as long as it does not affect JL’s formatting (approximately 60 characters or less) and the title contains enough information about the product being sold. Jewelrylessons.com retains the right to control title information which we deem not descriptive enough.



Marketing studies show that sales which are conducted for longer than a week are not effective marketing tools, since they eliminate the sense of urgency from the buyer, however, it is up to each Teacher to determine the length of time their private sales will be held.



Teachers are also responsible for increasing and reducing the prices on their tutorials at the end of their own private sales.

Questions and Suggestions

If you have questions or suggestions, contact us at:
info@jewelrylessons.com
or
Post a private message to Eni by using:
Private message to Eni
or mail your suggestion to:
JewelryLessons.com
Attn.: Eni Oken
200 S. Barrington Ave.
PO Box 491393
Los Angeles, CA 90049


Policy updated on June 18, 2009